One To One Service

DDPROTOTYPE attaches great importance to communication with customers, so one-to-one customer service is a very important policy that DDPROTOTYPE adheres to. Whatever you need, you can contact your account manager to help. You will always feel valued and supported.

 one-to-one customer service

For each customer, an project manager will be assigned to track all your projects. Behind the manager is DDPROTOTYPE’s team of professional engineers. Project manager is the bridge between you and engineers in different fields. He / she will manage the project as a whole to ensure on-time delivery, and ensure that the quality of parts meets or even exceeds the customer’s requirements.

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Private project manager

All project managers have at least 3 years of experience in various projects, so he / she is familiar with managing projects as a whole. From the beginning of the project audit, quotation, production, quality inspection, transportation, customer feedback and a series of processes.

Customer service specialist

He / she will give you a quotation within 12 hours, provide free DFM feedback / report, guide you how to cooperate with us, handle the internal procedures of placing orders, inform you of the status of the project, send pictures or videos to you during the production process, etc.

Design-verification

Private technical advisor

If you have any questions about the design, you can contact your account manager for technical questions. Your project manager will confirm with the technical department to give you a detailed reply.

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Instant messaging window

DDPROTOTYPE’s project managers have almost all kinds of instant messaging media (WhatsApp, Skype, LinkedIn, Facebook, twitter, instagram). You can choose one according to your preference. They will try to answer your questions within 12 hours of the working day.

  • Smooth and painless project management

  • Update all information in a timely manner

  • Detailed and professional technical support

  • Instant messaging